Oh sorry, wrong audience. So, here we are four weeks in wondering at what point we can call ourselves New Yorkers? Since our last post we have met thousands of people and and shared many stories about Ruffit and our mission. The welcome that we have received is immeasurable (check out #Ruffit on instagram). One such encounter was with Bobbie Tomas, leading trend guru on the non other than the Today show. She saw us and fell in love giving us the opportunity to go on her segment with our side kicks Mojo and Mico. It was really fun and the most amazing part was the amount of exposure it got us. Sales went thru the roof. We actually ran out of a few sizes, but with all of the money that came in and our supportive customers we were able to place one of the largest orders of new carriers we've ever placed. It's very exiting seeing how much it helps and how easy it was to get on national TV. Our new strategy is now to try and contact more national TV talk shows and news channels to feature us. If you have any connections to help us with... wink wink... ;)
That's it folks! Just loving the city lights and the mass amounts of opportunities NYC has to offer us!
Thank you for reading,
Jona & Adelaida
PS: If you'd like to see our segment, check out our Press Page.
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1. How to measure the size of my dog?
Measure your dog from the collar to the tail, as described in the video. Choose the correct size and order your Ruffit Carrier according to the following chart:
2. Is there a weight limit?
This carrier is made for dogs under 18 inches / 45.7 cm and under 25 pounds / 11.3 kilos.
3. Is Ruffit dog carrier comfortable for my dog?
Ruffit is an extremely comfortable dog carrier, as it enables dog to take his common sitting position and the padded strap provides extra comfort. The mash side panels allow the optimum air flow in and out the carrier.
4. Is Ruffit dog carrier adjustable?
Yes, Ruffit is adjustable dog carrier. There are adjustable chest straps for the perfect fit.
5. Is Ruffit dog carrier safe?
Your dog's safety is our number one priority. Ruffit is designed for your dog to fit in perfectly, holding him in place by using restraints like a cushioned seatbelt. However, for maximum security, please follow these advices: always inspect hardware prior to each use; make sure your dog's collar is harnessed to the loop at the top of the carrier by it through the loop; do not use it in water or for risky activities of any kind.
6. How is shipping regulated?
At purchase, you will receive a receipt and tracking number to help follow your package on its route to your location. Current shiping time is 1-2 day processing and up to 4-day arrival in the USA, and 1-3 day processing and 1 to 2 weeks for international shipments. The costs for shipping is $10 for domestic shipping and $35 for international deliveries. However, please check the import cost/duties that apply in your country for any additional costs you may encounter.
7. Is Ruffit dog carrier washable?
Yes, but hand wash only since the machine could damage the product. Also, please make sure to hang dry and use light detergent.
8. Can I return/exchange the product?
If the product you received has a manufacturer defect, you can return it to us within 15 days for a full refund/exchange, but only if the product is unused, and completely clean; with no hair/dirt/marks. However please note that returning the product is at the customer's cost. If you need to return the item for any reason other than a manufacturer defect, there will be a $10 restocking fee charge. Example: if the carrier costs $99.00, you will be refunded $89.00. For more information please visit Terms of Service page.
To Return or Exchange your Product, please click HERE