Terms of Usage
I the consumer understand that upon purchase of the Ruffit Dog Carrier have become responsible for the inspection and use of the carrier. I agree to the terms and policies put in place by Ruffit USA LLC.
The Ruffit Dog Carrier is for casual use and basic outdoor activites. Although the carrier provides multiple points of security, it is ultimately up to the consumer to take care not to injure the pet during activities.
Ruffit USA, LLC is not responsible for the direct or indirect injury due to the use of the carrier. The consumer is responsible for their pets safety. This product is intended for normal use.
Inspection of the bag is strongly recommended before each use and Ruffit USA LLC is not responsible if a component fails due to the lack of inspection. The consumer assumes all responsibility while using this product.
RUFFIT USA, LLC has an Exchange only policy. Ruffit USA requires the product be returned within 15 days of delivery (per tracking delivery date) along with a payment of a re-stocking fee of $15 for the cleaning and disinfection of illnesses such as Parvo/Distemper. The restocking fee is to be made in the form of Cash or Money order to Ruffit USA LLC. Standard shipping and expedited shipping cost are non-refundable; international orders may be subject to duties. I am responsible for measuring my pet. Ruffit USA reserves the right to request photographic proof of my pet's size as part of the exchange policy. Once we have received the package along with tracking information and restocking fee we will exchange the product or refund the amount owed.
Any questions please don't hesitate to contact us.
Returns without notification to firstname.lastname@example.org or without tracking information will be considered loss of product at customer's expense. The customer agrees to the timeline provided above as well as the exchange fee and shipping cost after the initial purchase.
It is your responsibility to measure and acclimate your pet to the correct carrier. We can not guarantee that your pet will acclimate to the carrier, but we can guarantee or replace the the quality. Your agree to all terms above without dispute. Individual cases may vary based on customer service assessment.
If you have any further questions please contact us at email@example.com. All conversations and social media communication between customer service and customer is property of Ruffit and will be used as necessary on Ruffit Social Media and will be used by Ruffit USA as needed.