Return Policy 

Ruffit USA can only accept the return of items purchased through our official ruffitusa.com website.

  1. Due to the nature of our product, we can only accept returns on product that is unused, in its original bag, and that has all the original tags and labels. The item must be completely clean; no hair/dirt/marks. If the product is approved and received, there will be a 20% restocking fee on the price paid for the item.
  2. All items must be returned within 14 days of arriving at the shipping address. Shipping cost is non-refundable.
  3. Products are returned at your own cost. 
  4. Refunds on the price paid for the item minus 20% restocking fee will go back to the original form of payment used to purchase and can take from 5 to 7 business days once the product is received.
  5. To process a refund, click HERE and make sure to follow the instructions including writing the CONFIRMATION number on the outside of the package you are returning. Packages without CONFIRMATION number on the label WILL BE REJECTED and sent back.
  6. You will receive an email confirmation from us once your return has been received and processed.

Exchange Policy

Ruffit USA can only accept the exchanges of items purchased through our official ruffitusa.com website.

  1. Due to the nature of our product, we can only accept exchanges on products that have a manufacturing defect.
  2. It is the responsibility of the buyer to measure and acclimate your pet to the correct carrier. We cannot guarantee that your pet will acclimate to the carrier, but we can guarantee or replace the quality.
  3. Any dog over 25lbs will void the exchange policy.
  4. Exchanges can be approved when the buyer purchases the wrong size, provided that the items have all original tags and labels along with no hair/dirt/marks.
  5. A $10 Fee (per carrier) applies for exchanges and must be paid before the product is sent back. Items exchanged are donated to charity as they cannot be resold.  We do this for the safety of pets.
  6. All items must be returned within 14 days of arriving at the shipping address. Shipping cost is non-refundable.
  7. Products are returned at your own cost. 
  8. To process an exchange, click HERE and make sure to follow the instructions adding the CONFIRMATION number on the outside of the package you are returning. Packages without CONFIRMATION number on the label WILL BE REJECTED and sent back.
  9. You will receive an email confirmation from us once your return has been received and processed.

Customer Agreement

  1. I, the Customer, understand that upon purchase of the Ruffit Dog Carrier have become responsible for the inspection and use of the carrier. Ruffit USA LLC is not responsible if a component fails due to the lack of inspection. The Customer assumes all responsibility while using this product.
  2. The Ruffit Dog Carrier is for casual use and basic outdoor activities. Although the carrier provides multiple points of security, it is ultimately up to the Customer to take care not to injure the pet during activities. Ruffit USA, LLC is not responsible for the direct or indirect injury due to the use of the carrier. The Consumer is responsible for their pet’s safety.
  3. The Customer is responsible for measuring his/her pet before purchasing a carrier. Ruffit USA LLC reserves the right to request photographic proof of the Customer’s pets size as part of the exchange policy.
  4. Any exchange or return must be handled according to the most current Ruffit USA’s policies and process through our website HERE. Once Ruffit USA has received the package along with the CONFIRMATION number given to the Customer, the Company will exchange the product or refund the amount according its most current returns and exchange policy.
  5. Standard shipping and expedited shipping cost are non-refundable; international orders may be subject to duties. Returns received without a CONFIRMATION number will be considered loss of product at customer's expense.
  6. All conversations and social media communication between Customer Service and the Customer is property of Ruffit USA LLC, and can be used on Ruffit Social Media as needed.  

 I agree to the terms and policies put in place by Ruffit USA LLC without dispute.